Returns and Exchanges

Return Policy

We want you to love your purchase! If you don't, please reach out!

We value our relationship with our customers above everything. We feel preserving our relationship and trust comes through our return policy. Our goal is to satisfy our customers’ long-term needs. We want to work with each customer to make sure you love what you’ve purchased. If not, we want you to come back to any of our locations, engage us via email or send your purchase back.

Our goal is to create a fair and reasonable process that will accommodate all concerns, however, there are times a decision must be made. We will make every effort to satisfy our customers’ desire.

In Store Returns:

Please view our COVID-19 safety protocols to help plan your return visit.

If you placed an order online, you can always return it in the store if that's more convenient for you. Just bring in your receipt or order confirmation and one of our sales associates can get you taken care of and help you find another size or style in exchange if you're looking for that, as well.

Returning by Mail:

• Find the packing slip that was included with your order (or use a blank piece of paper), and let us know your Name, Address, Email, Phone Number and the Order Number.
  
  
• If you are requesting an exchange, please include the new size and/or color you are requesting.
  
  
• Ship your purchase back to the address below.
  
  
• The return will be processed and credit issued or an exchange sent out within two business days after we receive the merchandise.
  
  

The Fine Print

• Shipping charges are generally not refunded; however, we work with you on a case-by-case basis for defective items or mistakes.

• No authorization codes are needed for shipped returned items.

• Collect shipments and collect phone calls will not be accepted

If you have any questions about an order, please click here to send us a message.

The address for returns is:

SoleMate Shoes
723 Main Street
Rapid City, SD 57701